Responsible Gambling Policy

At MilkyWay we take responsible gambling seriously. We want play to stay fun and under your control, so we provide clear tools and practical guidance to help you manage time and money spent on our site. This page explains the protection measures we offer, how to use activity controls, and where to find support if you need it.

Player protection principles

Our approach is simple: promote safer play, reduce harm, and respect each player’s limits. We encourage informed choices, offer easy-to-use account controls, and train our support team to respond promptly and respectfully to any concerns you raise.

Activity-control tools

We provide several self-service controls that let you tailor your experience. These tools are designed to give you immediate control over how you play and to make pauses or limits straightforward to apply.

Deposit limits

You can set daily, weekly, and monthly deposit limits on your account. Limits can be increased only after a waiting period, and decreases take effect immediately. These settings help prevent overspending and are a first line of defence for controlled play.

Loss and wager limits

If you prefer to cap losses or reduce wager amounts, you can set loss limits and maximum wager limits. These settings stop play once the threshold is reached and are useful for managing sessions and budgets.

Time limits and account breaks

Use session timers, cool-off periods, and temporary account breaks when you need to step away. Cool-off options range from short breaks to longer pauses, and can be activated instantly from your account settings.

Self-exclusion

For longer-term support, self-exclusion lets you close access for a set period, typically from months to years. During self-exclusion your account will be restricted and you will not be able to register new accounts while the exclusion is active.

Recognizing signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time than intended, borrowing money to play, or a pattern of failed attempts to reduce play. If you notice these behaviours in yourself or someone close to you, consider activating limits or seeking support.

Tips for maintaining control

Set clear budgets before you play, use deposit and loss limits, schedule regular breaks, keep gambling separate from bill-paying money, and avoid gambling when upset or impaired. Small practical steps help keep play controlled and predictable.

Professional help and support organisations

If you need further help, contact your provincial gambling helpline, local health services, Gamblers Anonymous, or a national support service. Trained counsellors can offer confidential advice, counselling, and referral to local resources. If you have questions about any of our tools, contact our support team and we will assist you respectfully and without judgement.

If you prefer, check the responsible-gambling section in your account for quick links to tools and local support resources. We at Milky Way are here to support safer play and to help you stay in control.