Data Privacy Policy
Welcome to the MilkyWay privacy page. This statement explains how we collect, use and protect the personal information you provide when you create an account, play games, or use our services. We take your privacy seriously and aim to be clear about the data we hold and how we handle it.
Types of data we collect
We collect several categories of information to operate your account and provide our services reliably.
Personal data
Personal information includes your name, date of birth, email address, phone number, postal address and government ID where required for verification. This data is used to confirm identity, meet regulatory checks and manage your account.
Technical data
Technical data covers information about your device and connection such as IP address, browser type, operating system, device identifiers and location data derived from your IP. We use this data to secure accounts, diagnose issues and optimise site performance on mobile and desktop.
Transactional and activity data
Transactional data includes deposits, withdrawals, payment method details, bet and play history, loyalty points and bonus activity. We also record user activity in the lobby and games to provide account history, detect fraud, handle disputes and comply with anti-money-laundering requirements.
How we use your information
We use personal and technical data to operate your account, process payments, verify identity, prevent fraud, improve service stability and comply with applicable laws. Aggregated or anonymized data may be used for analytics and product improvements. We do not sell personal information to third parties for marketing.
Data protection practices
We protect data using standard security measures including encryption in transit, access controls and regular security reviews. Access to personal information is restricted to authorised staff and service providers with a legitimate need. We store data only as long as necessary for operational, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable logins, measure site performance and serve relevant content. You can manage cookie settings through your browser, although disabling certain cookies may affect site functionality. Third-party providers may also place cookies for analytics and advertising; their practices are governed by their own policies.
Your rights
If you are a Canadian resident you have rights to access, correct and request deletion of personal information where applicable. You may also object to certain processing or request restrictions on use. We will respond to valid requests in line with applicable privacy laws.
Access, correction and deletion
To request access, correction or deletion, contact us and provide sufficient details to verify your identity. We may need to retain certain records for legal or regulatory reasons even after an account is closed. We will inform you if a request cannot be fulfilled in full.
Information sharing and third parties
We share information with third-party service providers who support payments, identity verification, hosting, security and analytics. These providers are contractually required to protect your data and may process it on our behalf. We also disclose information when required by law or to protect against fraud and abuse.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on this page with an updated effective date. For questions or privacy requests, contact [email protected] or refer to the account settings to manage your preferences.
If you need more detail on Milky Way privacy practices, please reach out to [email protected] and we will assist you.