Privacy Statement

At MilkyWay we take your privacy seriously. This page explains what personal and technical information we collect when you use our services in Canada, how we use and protect that information, and how you can access or manage your data. We aim to keep this clear and practical so you know what to expect when you create an account, deposit, play, or contact support.

Types of data we collect

We collect information that is necessary to operate an online casino account, process payments, comply with legal checks, and provide customer support. Collection happens when you register, make deposits or withdrawals, use the site, or communicate with us.

Personal data

Personal data includes your name, date of birth, address, email, phone number, and government ID where required for identity verification (KYC). We also record account settings and communication preferences.

Technical data

Technical data covers IP address, device and browser details, operating system, session identifiers, and crash or error reports. This helps us maintain site security, performance, and mobile compatibility.

Transactional data

Transactional data includes deposits, withdrawals, bet history, game activity, bonus use, and payment method details. We retain records needed for payment reconciliation, dispute resolution, and regulatory compliance.

How we use your information

We use data to create and manage your account, process payments, verify identity, prevent fraud, and offer customer service. We also use aggregated, non-identifiable data to monitor trends and improve features. We will not use your personal data for purposes you have not been informed of, except as required by law.

Data protection practices

We protect data with industry-standard technical and organisational measures, including encryption in transit, access controls, and secure data storage. Access to personal data is limited to staff and third parties that need it to deliver services. We regularly review security practices and update them as needed.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, performance monitoring, preferences, and marketing. You can manage cookie settings via the cookie banner, your browser controls, or device settings. Blocking certain cookies may affect site functionality.

User rights

Canadian users have rights to access, correct, or request deletion of their personal data, and to withdraw consent where processing is based on consent. You may also object to certain processing or request restriction in limited circumstances. We will respond to requests within a reasonable time.

Access, correction and deletion

You can review and update many details in your account settings. For verification documents, data correction, or deletion requests, contact our support team at [email protected]. We may ask for identification to confirm requests before making changes.

Information sharing and third parties

We share information with service providers who support operations, such as payment processors, identity verification services, game providers, hosting providers, and fraud prevention partners. We may disclose information if required by law or to protect rights and safety. Aggregated or anonymized data may be used for analytics without identifying individuals.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on the site and, when appropriate, notified by email. Please review this page periodically to stay informed about how we handle your data.