User Terms and Conditions

These Terms and Conditions describe the rules that govern use of the MilkyWay online casino platform and the relationship between us and our users in Canada. We set out your obligations and ours, and explain how accounts, payments, promotions and disputes are handled. By using the site you agree to comply with these terms and any additional rules published in your account area.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your password or allow others to access your account. You must provide complete and accurate personal information and update it when necessary. We may suspend or close accounts where information is false, where we detect suspicious activity, or where account limits and bonus rules are breached.

Eligibility requirements

Accounts are available only to individuals who meet the legal age for gambling in their province and who are legally permitted to use offshore online gaming services. Only one account per person is allowed. We may refuse registration or restrict access for persons on exclusion lists or from restricted jurisdictions. Account verification is required before withdrawals and where otherwise necessary to meet anti-money-laundering checks.

Acceptable platform use

Use of the platform must comply with applicable law and these terms. You must not use the service for unlawful activity, fraud, collusion, chargeback abuse, or to exploit software or promotions. Abusive behaviour toward staff or support channels is not permitted. We may limit, suspend or close accounts and withhold funds where misuse, advantage play, or other prohibited conduct is suspected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms published with each offer. Generally, bonuses require opt-in and are subject to wagering requirements, game contribution rules and maximum bet limits while bonus funds are active. We reserve the right to cancel, amend or withdraw promotions and to reclaim bonus funds and winnings in cases of abuse or breach of promotion terms.

Deposits and withdrawals

Deposit and withdrawal options available to you are listed in the cashier. Deposits may be subject to minimum amounts and accepted payment methods may vary by country and currency. Withdrawals are processed after verification and may be subject to limits, holds or additional checks to meet our compliance obligations. We will notify you if further documentation is required to process a payment request.

Dispute resolution

If you have a complaint, contact our support team in the first instance. We aim to resolve issues informally via account support. If a dispute remains unresolved we will provide the steps to escalate the matter through our internal complaint procedure. Where available, independent external dispute resolution options are described in your account terms.

Updates to terms and conditions

We may revise these terms from time to time. Material changes will be communicated to active account holders through the site or by your registered contact method. Continued use of your Milky Way account after changes are posted constitutes acceptance of the updated terms. For any questions about these terms contact [email protected].