User Terms and Conditions

This page explains the rules that govern play and use of MilkyWay. It sets out our relationship with you, the account holder, and describes key obligations, verification steps and the way we manage payments, bonuses and disputes. We use plain terms where possible and expect you to read and comply with these rules when you create and use an account.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, IP address and device unless we agree otherwise in writing. Do not share your password or login details. We may require identity and address documents at any time to verify your account and to comply with anti-money-laundering checks. If you suspect unauthorised access, contact customer support immediately.

Eligibility requirements

You must be of legal gambling age in your province or territory to register and play (this is usually 18 or 19). Access is restricted in jurisdictions where online gaming with operators like us is prohibited. We will refuse or close accounts that fail to meet eligibility requirements, and self-excluded or underage persons will not be permitted to use the site.

Acceptable platform use

You must use our services lawfully and in good faith. Prohibited activity includes fraud, collusion, chargebacks, use of automated bots, bonus abuse and attempts to manipulate games or systems. We may suspend, restrict or close accounts and withhold funds where we reasonably suspect prohibited conduct. Regular play and legitimate strategy are permitted, but actions designed to exploit system errors or promotions may be reversed.

General bonus and promotion rules

Bonuses and promotions are offered under specific terms that apply in addition to these rules. Bonus funds and free spins may carry wagering requirements, game restrictions, maximum bet rules and time limits. Only one promotional offer may be claimable per eligible account or household unless stated otherwise. We may withhold or remove bonuses and winnings if we detect abuse, suspicious behaviour or failure to complete required verification.

Deposits and withdrawals

We accept a range of payment methods that may include Interac, major cards, e-wallets and cryptocurrencies where available. Minimum and maximum transaction amounts, processing times and accepted methods vary by region and account status. Withdrawals are subject to verification checks and may be delayed until required documents are provided. Banks and payment providers may charge fees that are outside our control.

Verification and limits

Before processing withdrawals we may require KYC documents, proof of payment method ownership and other information. We reserve the right to set or change deposit and withdrawal limits, and to pay large winnings in instalments where necessary, in line with our risk procedures.

Dispute resolution

If you have an issue, contact customer support through the site so we can review the matter. We will investigate and respond using the information available. Where a resolution is not reached, you may seek independent advice. Our decisions are made in accordance with these terms and any applicable law; we do not provide legal advice.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where reasonably possible, we will notify account holders. Continued use of your account after changes are posted constitutes acceptance of the revised terms. If you do not accept the changes, close your account and stop using our services.