MilkyWay Casino Responsible Gambling

At MilkyWay we take responsible gambling seriously. Our goal is to make sure play stays safe and under control, and we provide practical tools and clear information so players can manage their activity. If you ever feel your play is becoming a problem, we encourage you to use the tools below or contact support for help.

Player protection principles

We put player safety first by offering straightforward options to limit play, clear account controls, and access to support. We promote informed choices, require age verification to prevent underage play, and review accounts where behaviours suggest risk. Our policies are designed to reduce harm and help players keep gaming recreational.

Activity-control tools

Players can choose from a range of controls to tailor their account activity. These tools are available through your account settings and can be adjusted at any time. If you need assistance setting limits or requesting an account break, our support team is available to guide you.

Deposit limits

You can set daily, weekly and monthly deposit limits in CA$ amounts. Limits take effect immediately or after a short confirmation period and can be lowered instantly. Increasing limits may require a waiting period to discourage impulsive changes.

Loss limits and wager limits

Loss limits help you cap the amount you can lose over a set period. Wager limits restrict how much you can stake per day or week. Both options are adjustable in your account and are intended to keep spending within comfortable levels.

Time limits and account breaks

Choose session reminders, daily time limits or short cool-off periods from 24 hours up to 30 days. Account breaks allow you to pause activity while keeping your account accessible for future use. If you need a longer pause, consider self-exclusion.

Self-exclusion

Self-exclusion is a formal way to stop access to your account for a defined period, such as six months or one year. During self-exclusion your account will be closed to play and most communications will stop. You can contact support to arrange or extend self-exclusion.

Recognizing signs of problematic behaviour

Signs may include chasing losses, increasing deposit amounts, neglecting personal responsibilities, or feeling anxious about play. If you notice these patterns in yourself or someone close to you, take a moment to review limits or seek help.

Practical tips for maintaining control

Set realistic deposit and time limits, avoid using gambling to cope with stress, schedule regular breaks, and never fund play with money needed for essentials. Keep a record of spend and session length to stay aware of activity levels.

Professional help and support organisations

If you need further support, reach out to provincial helplines or national services such as ConnexOntario, the Centre for Addiction and Mental Health (CAMH), or Kids Help Phone. These organisations provide confidential advice and referrals to local treatment services. If you need immediate help setting limits or self-exclusion, contact our support team at [email protected].